Poor mid management - Senior Account Manager Experian Employee Review

3.0
Apr 16, 2021
Recommend
CEO approval
Business Outlook

Pros

opportunity is there for the taking

Cons

poor treatment of staff, mid market

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Experian Response
5y
Thank you for taking the time to leave a review. We are always striving for improvement, and therefore would welcome a further conversation about your experience at Experian. We work incredibly hard to ensure that every individual at Experian feels valued, supported and is able to bring their best self to work. We have placed a great deal of focus on employee wellbeing over the last 12 months in particular, and respect and dignity at work is integral to who we are and how we treat each other. If you are comfortable to share more details, you can contact us confidentially at AccessHR@experian.com. Thank you again for leaving a review. - Employer Brand Manager

Explore other reviews about Experian

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work culture! Everyone is welcoming. I really like the work-life balance.

Cons

There are really no cons that I can think of.

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Experian Response
3w
Thank you for sharing your experience. We’re glad to hear that you’ve felt welcomed and supported, and that work‑life balance has been a positive part of your role at Experian. We appreciate you taking the time to share your feedback and are happy to have you on the team.
1.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

The fact they had Remote work

Cons

In my experience, management lacked consistency, transparency, and empathy when addressing employee concerns. After dedicating nearly 16 years to the company, I felt my years of service and commitment were not meaningfully considered when employment decisions were made. I received my first disciplinary action in February 2026 related to FMLA reporting requirements. From my perspective, I was placed on a final corrective action without prior coaching or progressive discipline, which I found surprising after many years with the company. A few months later, I was terminated following a security-related incident while working remotely. I felt I was not given a meaningful opportunity to explain the circumstances before the decision was made, leaving me with the impression that the outcome had already been determined. I also experienced frustration when seeking guidance from Human Resources regarding bereavement policies. I did not feel my concerns were fully addressed or that I received clear explanations to help me understand the company’s position. Overall, I left feeling unsupported and believing that HR’s primary role was to protect the organization’s interests rather than advocate for employees. While every workplace must uphold policies and compliance standards, I believe there should also be room for fairness, open communication, and consideration of an employee’s long-standing dedication and overall performance. My experience left me feeling undervalued and, ultimately, discarded after nearly 16 years of loyal service.

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