A great place to work, but with a catch. - Customer Care Specialist Experian Employee Review

3.0
Jun 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Flexible PTO Great benefits Annual raises based on performance Lots of employee resource groups

Cons

Lack of room for growth at the lower level Lack of proper resources for certain roles Lack of support with particular partners Stressful metrics No real incentive to go above and beyond.

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Experian Response
2y
Thank you for sharing your experience. We make constant reviews of our benefits and compensation package to be more competitive in the market and celebrate our employees.

Explore other reviews about Experian

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work culture! Everyone is welcoming. I really like the work-life balance.

Cons

There are really no cons that I can think of.

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Experian Response
1mo
Thank you for sharing your experience. We’re glad to hear that you’ve felt welcomed and supported, and that work‑life balance has been a positive part of your role at Experian. We appreciate you taking the time to share your feedback and are happy to have you on the team.
3.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Currently a mostly remote culture. Most folks are incredibly nice.

Cons

Immature and underprepared leadership and lots of clique behaviors from them.

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