Fun staff, respectable leaders, and an above average culture - Anonymous employee Experian Employee Review

3.0
Oct 7, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The culture is great. Though the company is experiencing a lot of changes the culture is moving in the right direction. It may not be as fast as they/I would like it to be, but culture can't be forced - it grows organically and Experian Consumer Services does a great job at looking forward to make the environment better for it's employees. The leaders are great, I respect all of the leaders here at ECS. I personally believe that all of our leaders (some Directors and all Executives) are working hard at making sure the company is successful.

Cons

If you're looking for a stable environment with very little to no change, this is not the company to work for. You will see many colleagues come and go within a years time. There have been many layoffs and team shuffles during my time here. There is hardly any room to have fun.

Explore other reviews about Experian

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work culture! Everyone is welcoming. I really like the work-life balance.

Cons

There are really no cons that I can think of.

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Experian Response
3w
Thank you for sharing your experience. We’re glad to hear that you’ve felt welcomed and supported, and that work‑life balance has been a positive part of your role at Experian. We appreciate you taking the time to share your feedback and are happy to have you on the team.
1.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

The fact they had Remote work

Cons

In my experience, management lacked consistency, transparency, and empathy when addressing employee concerns. After dedicating nearly 16 years to the company, I felt my years of service and commitment were not meaningfully considered when employment decisions were made. I received my first disciplinary action in February 2026 related to FMLA reporting requirements. From my perspective, I was placed on a final corrective action without prior coaching or progressive discipline, which I found surprising after many years with the company. A few months later, I was terminated following a security-related incident while working remotely. I felt I was not given a meaningful opportunity to explain the circumstances before the decision was made, leaving me with the impression that the outcome had already been determined. I also experienced frustration when seeking guidance from Human Resources regarding bereavement policies. I did not feel my concerns were fully addressed or that I received clear explanations to help me understand the company’s position. Overall, I left feeling unsupported and believing that HR’s primary role was to protect the organization’s interests rather than advocate for employees. While every workplace must uphold policies and compliance standards, I believe there should also be room for fairness, open communication, and consideration of an employee’s long-standing dedication and overall performance. My experience left me feeling undervalued and, ultimately, discarded after nearly 16 years of loyal service.

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