High expectations tech support job - Client Solutions Representative Experity Employee Review

2.0
Feb 16, 2021
Recommend
CEO approval
Business Outlook

Pros

-There are a lot of smart and helpful people that work on the support team that are willing to assist whenever needed -Company does monthly meetings and gives employees updates on where they are at in many aspects of the business, introducing new hires/promotions, and more. -Allowed employees to work from home

Cons

-Taking phone calls all day long to satisfy very needy clients -Huge backlog of tickets to due to high employee turnover -Pay is not up to par for what is expected of employees, software is very complex and there are many different parts to support, but they pay you like a regular call center would. -Work from home training is very informal and will not get you anywhere near where you need to be to be decent at this job. You will be expected to learn on the fly and ask a lot of questions while the client waits on hold. -Company is not interested in long term growth. They have made it clear they are going to sell the company in a couple years so are doing everything they can to grow now and then sell, which likely means new CEO/Upper management.

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Experity Response
5y
Thank you for taking the time to provide some feedback. We are happy to hear that you appreciated the frequent and open communication about the business, and we agree that there are some really awesome people on our support team! The past year has definitely presented challenges and elevated stress levels - especially for our clients that are exposed to COVID day in and day out. We've done our best to show appreciation to our client facing teams in a variety of ways.

Explore other reviews about Experity

1.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home position only good

Cons

This workplace operates in a cult‑like environment where management benefits while the rest of the staff is left struggling. Leadership consistently displays unprofessional behavior, and instead of supporting employees, they create an atmosphere of fear, favoritism, and division. Management openly flaunts their own financial comfort while many employees can barely afford basic needs. Rather than building people up, they talk down to staff and make it clear that only those at the top matter. The leads lack real leadership skills — they don’t guide, they don’t support, and they certainly don’t set a positive example. There is also a pattern of pushing personal beliefs onto employees, which is inappropriate and creates a hostile and uncomfortable work environment. Instead of fostering teamwork, they encourage competition, gossip, and drama. It often feels like teams are intentionally pitted against each other, creating unnecessary tension and stress. Overall, the culture is unhealthy, unbalanced, and discouraging. Employees deserve a workplace where leadership is professional, supportive, and respectful — not one where intimidation, favoritism, and drama are the norm.

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