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The GOOD, the BAD, and the UGLY - Member Services Express Employee Review

2.0
Jul 17, 2010
Member services
Recommend
CEO approval
Business Outlook

Pros

Got to know staff and made new friendships. The friendships were the only thing making me stay until they all left. Good discount on apparel Works well with your schedule if you are in college Managers, and supervisors treated me well

Cons

Large turnover rate, the managers did not fully train staff and I ended up having to teach them at the cash register. The pay was barely minimum wage, and new hires were making more than I was when I was there for almost a year. The main reason why I left. No raise, until a year or two later and the raise is about 20 cents if you actually stay for the time. Floor sets keep you until 3-6am, not good if you're a student that has class in the morning. Strong emphasis on the credit card which annoyed customers. Little recognition for reaching your credit card goal or exceeding it. The most I got out of being the top credit card seller was a $5 gift card to starbucks. Oooh 5 bucks that can get me 1 1/2 coffee.

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5.0
Jun 23, 2026
Sales associate
Recommend
CEO approval
Business Outlook

Pros

Discount, Team, Customer Interaction, Skill Building

Cons

Pay, Inconsistent Schedule, Lack of cross-functionality.

2.0
Jul 22, 2026
Fashion stylist
Recommend
CEO approval
Business Outlook

Pros

*My last year working was 2020 but was not listed as an option* Decent employee discount Close proximity to where I lived

Cons

Excessive amount of pressure to get customers to sign up for the store card, despite most clientele were loyal customers whom already had a card and were a member of the rewards program Shame was a big motivational tool when I left in 2020, there was a list (full names, not employee numbers) of those whom had underperformed when it came to getting customers to sign up for a credit card that was fully visible in the back room to anybody whom went back there. Many times, hours were distributed to those whom were able to get the most credit card sign-ups instead of those with better availability, or significant skills in other aspects of being a stylist or salesperson such as product knowledge, or people skills.

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