employer cover photo
employer logo
employer logo

Extended Stay America

Is this your company?

Poor management - Anonymous employee Extended Stay America Employee Review

1.0
Apr 19, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, helpful co-workers, many hours

Cons

I was hired as a gsr but the manager made me work as a housekeeper/washed dishes/folding the sheet/gsr at the same time. I mean it would be okay if it wasn't all the time, but it was all the time & the manager would give me a long list of housekeeping to do. My manager also leaves early, arrives to work late & always complains about his personal life how were just adding to his problems because some people would be off and he had to cover for them, but he still works that day too. He would always blame us & doesn't come fridays when he is supposed to work that day. And very unorganized. There was this one time when his boss called and asked what time does he usually come & we told her 11 sometimes 10, he got mad at us because we told her the truth & ever since then he treated us badly.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

See reviews by: Helpful|Rating|Date|All