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      Extended Stay America

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      Extended Stay America reviews

      Outstanding Hotel Leadership - Anonymous employee Extended Stay America Employee Review

      5.0
      May 30, 2016
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The KAI flow process for daily operations for the GM and Staff keeps focus on the guest stay. It also assists having the product and tools needed to operate the hotel in stock making it a simple process for the GM to order. Support from the DM, SDRO and ESA support staff has been fantastic.

      Cons

      Salary range could be improved and staffing levels at times can be challenging when hotel is operating at higher occupancy days.

      Explore other reviews about Extended Stay America

      5.0
      Apr 21, 2026
      General manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      My location was very nice and the guests were wonderful.

      Cons

      Employee retention is difficult in this market/

      5.0
      Jun 14, 2026
      Front desk - gsr
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

      Cons

      I have no cons. My employment so far has been amazing!

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