Pros
Some great, passionate leaders who truly care about the success of their people and the company. Most of the Corporate level management (many are pretty new) seem bright and skilled in their roles so hopefully they can see what is going on and fix it. ESA has some really good SOPs & business intelligence tools.
Cons
At the regional/property level the staff is spread way too thin. I see a lot of immaturity and have heard DMs and GMs spoken to very disrespectfully by their RDO. Sales people have WAY too many hotels to be effective and are supposed to rely on the hotels to generate leads. When 1 sales person has 15+ hotels they have to, but the hotel staff are completely overwhelmed just running the property. When revenue is down ESA just cuts more and more- how can you gain loyalty with understaffed hotels, overworked & disengaged employees, constantly missed housekeeping service, little or no supplies, broken mechanics, etc?