Pros
The ability to share staff and supplies among other extended stays across America. That's about it.
Cons
Skeleton Crews at every site. One size fits all mentality for ordering and hotel amenities. Order Budgeted Allowance isn't even enough to cover linen and cleaning supplies. Let alone replacing worn items in the rooms. Excuse by corporate is "ALL HOTELS HAVE BEEN RENOVATED WITHIN THE PAST 5 YEARS. THEY SHOULDN'T BE IN BAD SHAPE IF YOUR KEEPING YOUR BUILDING UP." You get a Purchasing card (credit card) for emergency situations that require payment immediately to fix BUT it only works at select locations and not at STAPLES when you run out of toner or paper, doesn't work at any of yhe usually grocery stores for replacing food when our OLD fridges mess up and spoil the guests food. They want you to spend YOUR OWN money on items upfront if the card doesn't work where you need it. Then 75% of the time they decline your reimbursement request for things like TOILET PAPER, SINK PIPES, CLEANING SUPPLIES, TONER and other NECESSITIES. Because "Your suppose to order enough to last for the month with the budget we give you" All but 3 employees are Part Time; Night Laundry, Maintenance, Lead Housekeeper aka KAI Champion. Full staffed is 10 to 12 employees. Impossible to cover hotel with alloted hours and hourly restrictions which were put in place to stop them from having to provide health insurance to more employees. Managers are expected to work the front desk at least 16 hours a week. Average work week for GM'S is between 60 and 80 hours a week and at least 6 days a week but normally you don't get a day off unless you ask for someone else to come cover your hotel which 95% of the time is another GM who is in the same situation. These hours don't include the sales drive bys that have to be done by GM three times a week between 10pm and 5am. GM's on average with extended stay are UNDERPAID for the market anywhere from $10,000 to as high as $25,000 depending on brand comparison. With 10 times more work then a standard GM. GM HAS TO do the jobs of GM, FRONT OFFICE MANAGER, CHIEF MAINTENANCE ENGINEER, EXECUTIVE HOUSEKEEPER, ROOM INSPECTOR, HOUSEKEEPING, SALES MANAGER, MARKETING MANAGER, you name it YOU are it. There is 1 sales person for 20 to 30 properties and they are handling between 50 and 100 leads a day by themselves. In past 3 years the following upper managment have quit or been fired: CEO, CFO, COO, 3 Senior Vice Presidents (which caused regions to to change across the country from 4 Divisions to 3), 82 or 120 Regional Directors of Operations, 107% Turnover on GENERAL MANAGERS of hotels since 2014. Furloughed the District Manager's and Regional Managers 1 day this year with hopes of making number look better. 401k removed in middle of 2016 (Just recently told it will come back starting January 2017). Company Morale is completely shot. 12% increase in budget expectation compared to most hotel standards of 2.5% to 5%. This was due to taking out a $800 million dollar loan and also defaulting on previous $1 Billion Dollar loan causing interest rate increase of more the 6%. Got to pay the loan by any means.