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Extended Stay America

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ESA - General Manager Extended Stay America Employee Review

5.0
Oct 27, 2016
Recommend
CEO approval
Business Outlook

Pros

Excellent new GM certification program. What other company trains new GMs for 10 weeks?Lots of room to grow and promotion from within. Since this is a large company, there are many ways to be promoted and many facets of this company to find your niche. Great local support by DMs and excellent benefits and bonus structure. ESA 2.0 will also be an amazing transformation of the brand..so many good things to come. This position is not for the "sit at the desk" GM. You will have your hand in every single department and by doing so you acquire a full working knowledge of not only your hotel operations but also Sales, HR, IT, legal..etc. Very accessible Execs, which means the world to property level associates, particularly management. I would definitely recommend.

Cons

Sometimes understaffed, but that is managed at the property level so turnover mostly depends on your managerial skills.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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