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      Extended Stay America

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      Extended Stay America reviews

      GOING PUBLIC - Maintenance Engineer Extended Stay America Employee Review

      2.0
      Apr 22, 2017
      Maintenance engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Staying at Extended Stay Hotels when on vacation!

      Cons

      Over the years, Extended Stay has cut staffing levels again and again, even before going public! Associates are now required to be in three places at the same time, causing customer service to suffer. The only time the hotel is not dirty is when VIPs are coming to visit and the hotel is never properly maintained.

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      5.0
      Apr 21, 2026
      General manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      My location was very nice and the guests were wonderful.

      Cons

      Employee retention is difficult in this market/

      5.0
      Jun 14, 2026
      Front desk - gsr
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

      Cons

      I have no cons. My employment so far has been amazing!

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