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Extended Stay America

Is this your company?

Headed in the right direction - General Manager Extended Stay America Employee Review

3.0
Apr 24, 2017
Recommend
CEO approval
Business Outlook

Pros

Fantastic potential to become best in class, middle to upper management is strong and engaged. There is a real care for employees with an emphasis on doing the right thing for them.

Cons

Goals are are uniform at a company level, should be more at a regional level and set realistically for those regions. While care for employees was a pro for me, it's also a negative as well. Metrics are designed in such a way that it causes a much higher work load on managers, straining the ability for work/life balance (especially if you are looking to deliver outstanding service..

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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