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Extended Stay America

Is this your company?

Great working ethics from co-workers but lacks great management! - Anonymous employee Extended Stay America Employee Review

1.0
May 13, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Specifically for our hotel, everybody helps out. Co-workers look out for each other. Previous management keeps up the place and work together with their team to develop a friendly environment. Most guests are long term guests they know everyone around the facility making it feel more homely.

Cons

Reminded management my days off due to church and school and was accused of having too many restrictions, and management shouldn't have to cover it because "all of a sudden I cannot do night laundry( graveyard shift) anymore" since I am pregnant. Pay rate is not fair for the amount of job they expect you to do sometime. Very high employment turnover rate. Hire housekeepers over the phone causing them to quit after a week.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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