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Extended Stay America

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Sink or SWIM! - Night Guest Laundry Attendant Extended Stay America Employee Review

1.0
May 15, 2017
Recommend
CEO approval
Business Outlook

Pros

At this point the 7 free nights is the highest Pro for me. Meeting some 'interesting Guests'. I work alone, hence Less Drama (Petty Patti's - I call it, when working with bone carrying, back biting people).

Cons

Wow, Where do I Start???? OMG, let me say, "My Ideas & Values for providing Excellent Customer Care & Service DOESN'T seem to match that of the Company (well at least MY Superiors)!! I was 'Asked Specific & Key ' questions in my interview about delivering the Highest Quality of Service, but I'm left feeling like, I'm NOT Really Expected to Deliver such. Speaking of my location Specifically, the Guests are Not treated as Guests, they are treated like Inmates at a Criminal Corrections Institution!! There are some Guest that are Unsavory, SCHECHY, & Deserving of such treatment. However, I offer Each and Everyone of my Guests the courtesy of 2 impressions, before forming my opinion of them. I go Above & Beyond for My Guests, that Often causes a Problem for Management and others. Job Titles' are Everything to some, however the Performance of the duties intaled Are Not Met!! Not to mention, I only received Laundry Training, No GSR/Night GSR training what so ever!! I was THRUST into my position and left in the 'WILD' to survive on my OWN!! Thrown in to the Deep end of the pool, so to speak, do I Sink or SWIM! Too many scenarios where I've called my GM only for no phone answering or call back Ever!!! I Love the shift that I work, because it Accommodates my family life. However, I call it the 'POOP SHIFT'!!!!! Because I am Expected to Perform the duties of Morning & Evening Shift (MGR, GSR, HOUSEKEEPING & CUSTODIAL), Be onsite Security Inside & Out; Plus OverNight GSR! Here's the kicker, in Addition to ALL of that, I'm supposed to COMPLETE the Washing, Folding, & Stocking of ALL Daily Laundry && Dishes!!! What are my wages for performing Everyone's job duties????? $10! Which I had to ask for, I was offered something LOWER! WHY AM I STILL THERE? The fact that it's a Job & the shift Accommodates the needs of my family!! I Don't plan on being here Forever, I'm gaining experience in a variety of positions and will ultimately use that to pursue better employment Elsewhere!!! I would produce a Novel, if I were to continue with All of the Cons I've Witnessed/Experienced in my Short time with the Company. I am Determined to be a Champion for MY Guests (My Civil minded, Classy, & Respectful Guests!). No Matter who's toes I step on! The GUESTS are the Reason we All have jobs to begin with.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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