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      Extended Stay America

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      Extended Stay America reviews

      General Manager - General Manager Extended Stay America Employee Review

      1.0
      Feb 12, 2018
      General manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are no pro's anymore.

      Cons

      Once again, the company has gone through and demoted AGM's to 'Team Leads'. This means they are taking money away from them (in some cases, quite a bit of it), but the job description is primarily the same. I say a sorrowful farewell to all that great talent, since I don't foresee them staying after being treated like that. This compounds the workload of the General Manager. The General Managers job is already an extremely stressful job. There are no department managers in this company at the property, so if you are a General Manager, YOU ARE IT...you are responsible for everything.

      Explore other reviews about Extended Stay America

      5.0
      Apr 21, 2026
      General manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      My location was very nice and the guests were wonderful.

      Cons

      Employee retention is difficult in this market/

      5.0
      Jun 14, 2026
      Front desk - gsr
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

      Cons

      I have no cons. My employment so far has been amazing!

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