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Extended Stay America

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Review from a GM - General Manager Extended Stay America Employee Review

3.0
Apr 26, 2018
Recommend
CEO approval
Business Outlook

Pros

Love the hospitality setting and enjoy getting to meet new people on a regular basis. The company has good values and are always seeking ways to improve. Enjoying the fact that they are finally putting money into the hotels to improve our product.

Cons

Working long hours and stretched too thin at times. The work/ life balance is definitely lacking for management team members. Advancement opportunities are few and far between unless you can relocate out of your home state or city.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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