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Extended Stay America

Is this your company?

Terrible place to work - District Manager Extended Stay America Employee Review

1.0
Jun 4, 2018
Recommend
CEO approval
Business Outlook

Pros

They do have good benefits for full time employees. But you are instructed to try and only hire part time people to save money.

Cons

They say they care about their employees but they don't. They only care about the bottom line. GM's are over worked and expected to do everything. They have eliminated the AGM position so everything falls on the GM. Turn over is awful due to the poor morale and the pressure they put on you to operate a hotel with little to no staff. A lot of Senior level management have been with the company their entire careers and have never worked at a real hotel company and have no clue how things operate in the real hotel world. Sales structure is a mess. One sales person for15 hotels and they wonder why many properties are struggling. Revenue management is on auto pilot. It's a joke.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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