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Extended Stay America

Is this your company?

Okay if you want to get your foot in the door of hotels. - Anonymous employee Extended Stay America Employee Review

2.0
Aug 24, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They believe in promoting from within and moving people around to do so. They are corporate and intertwined so they can share team members, seems like there is always an opportunity to work 40 hours. Because they are corporate they are consistent, and training is the same for all properties, this is nice if individuals move around.

Cons

They don't allow overtime, even in desperate times. The "higher-ups" use a demeaning method to promote activity with their managers, i.e. picking the bottom 3 and berates them in front of peers, instead of taking the top 3 and getting them to provide advice or tips...people are bullied into doing better. This might work for some people, I didn't see it as a positive though. The corporate aspect was a pro, but can also be a negative as it is so uniformed and unmovable. The clientele is not the best and because of this you will have to definitely have a backbone and be forceful at times, this is not necessarily a negative but can teach you a poor attitude if you're not careful.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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