employer cover photo
employer logo
employer logo

Extended Stay America

Is this your company?

DO NOT WORK HERE!! - Front Desk Agent Extended Stay America Employee Review

1.0
Apr 30, 2019
Recommend
CEO approval
Business Outlook

Pros

Nothing Nothing Nothing Nothing Absolutely Nothing!!

Cons

Extended Stay America Midtown in Nevada is the worst place ever. The manager has her favorites. If she does not like you she will cut your hours. Like she said it is not her problem to find someone to cover your shift or work for you so if you have a family emergency and no one can cover you, you will automatically be terminated. Other coworkers wash their clothes in the laundry room where we wash the sheets and the guest towels. Manager leaves every day at 6 PM so if there is an emergency you will have to deal with it or tell them to wait till the morning. The area is horrible cars are always stolen and broken in to. Rooms are infested with bed bugs. The manager is nice in the beginning but once you're on her bad side she will make your life a living hell. She changes your schedule and doesn't tell you until the day of, or let me be more specific, she doesn't tell you till 15 minutes before your shift. There is no communication whatsoever. She will text you to come in and cover for someone and when you text her to tell her you can't make it to work all of a sudden "Texting is not a form of communication." If you want to be drilled during your first month and be treated like trash after a while this is the perfect place to work. Also Homeless go in and out of the hotel and the manager expects you to go check the stairwells at night by yourself..

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

See reviews by: Helpful|Rating|Date|All