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Extended Stay America

Is this your company?

Not the best, but not the worst; disappointing after company changes. - Hotel Manager Extended Stay America Employee Review

2.0
Jul 8, 2013
Recommend
CEO approval
Business Outlook

Pros

Great hotel concept; most team members work well together, and provide good guest service. The company has a good product and has the potential to lead the market segment. It is not a bad place to work, however, upper management could make it a better place to work.

Cons

Upper management is not always supportive of relavant local property needs, and in cases will only address issues after losing revenue. There is a lack of proactiveness and practicality in upper management; it seems as though they quickly lose focus on pertinent matters. I believe this is because they are focused on trying to take the company public.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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