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Extended Stay America

Is this your company?

Run - General Manager Extended Stay America Employee Review

1.0
Sep 4, 2020
Recommend
CEO approval
Business Outlook

Pros

The only pros was the staff that I worked with

Cons

No work/home life balance Low wages Skelton crew Unrealistic expectations Lots of call outs- long days long nights you never get a day off without something going wrong. They claim they're taking extra precautions to protect staff and employees from covid but far from true. They reduced the time it takes to clean the rooms and took away weekly housekeeping. How can a room be throughly cleaned in 20 minutes with full kitchens.?Especially during covid? They were trying to capitalize business and employees from major hotel chains. Sent out emails stating so. This email wasn't supposed to go out to property level management. They were gearing up to be hyper aggressive in their efforts to recruit manager's from bigger hotel chains because alot of people were laid off from these major chains and were desperate for work and willing to take a pay cut.. Jokes on them because when everything goes back to normal these employees will go back to their major hotels they came from. Extended stay can't compete with these brands and these new managers they're hiring will be gone just as soon as things are back to normal.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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