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Extended Stay America

Is this your company?

It is enjoyable as a part time job. - Guest Service Representative Extended Stay America Employee Review

4.0
May 23, 2014
Recommend
CEO approval
Business Outlook

Pros

Guests are mostly very nice and coworkers are great to work with. I am very lucky to have a good manager, and I hope he sticks it out at the hotel.

Cons

I really have no complaints except most of the year, it gets very busy. You have to have thick skin to survive the training, but it gets a lot easier once you build that learning curve. You will be criticized a lot but just work hard and do not become defensive. Managers are under pressure to perform well by corporate and you just have to put yourself in their shoes, and not take criticisms so personally. The pay is low considering the amount of work required but the shift goes by quickly, and it is a lot of fun as a part time job.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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