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Extended Stay America

Is this your company?

It was a disorganized mess! - Regional Director of Sales Extended Stay America Employee Review

1.0
Jul 22, 2014
Recommend
CEO approval
Business Outlook

Pros

At one time they had a good bonus program.

Cons

Operations team does not work with the Sales team. This is an operational Managed Company. There is no Sales presence of Sales people with a background in Sales. Therefore, whatever an operations person says is the final word. The CEO has a background with Food Lion which went out of business. He then worked for Starbucks which also let him go. More importantly they absolutely lie to the public about the type of hotel they are getting. Most of the hotels are in really bad condition and no future plans for upgrades. Maybe the first floor in every hotel. The staff never has supplies because when the RDO saves money on budgeted supplies they are rewarded with a bonus check. Hard work in this company is laughed at. the slackers rule in this environment.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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