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Extended Stay America

Is this your company?

Co-workers become family - Guest Service Representative/Night Auditor Extended Stay America Employee Review

2.0
Jun 24, 2021
Recommend
CEO approval
Business Outlook

Pros

Understanding and flexible work environment. Management cares about employee's home life. Plenty of challenging situations to hone your improvisational skills. Opportunities for career advancement are abundant, you will have to put in a lot of work to get the "cushy" jobs but once you do it seems like they take care of upper staff very well. Good incentive if you are willing to trudge through the bottom rung.

Cons

Schedule varies week to week, "cutting corners" is an understatement. Guests have challenging expectations. Forced to take lunch breaks on overnight shift while still expected to perform work duties. Schedule is weekly and subject to change unless you are adamant about when you can't work. May lose hours if not flexible to company's needs.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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