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Extended Stay America

Is this your company?

Behind the times with pay, technology, and benefits - Regional Director of Field Sales Extended Stay America Employee Review

2.0
Jul 26, 2021
Recommend
CEO approval
Business Outlook

Pros

Good Work-Life Balance, Immediate supervisor is great to work with.

Cons

The company is out of touch with pay, technology, and benefits. Pay is horrible for the amount of work that is expected. On average, an RDFS has anywhere from 10-16 hotels they're responsible for. The pay that goes along with the number of hotels are substandard to industry standards. Benefit costs are extremely high. Vacation time is a joke...2 weeks? 1 Week of sick pay...which the company should combine into 3 weeks PTO (which is what about 95% of companies do). How do you expect your associates to be well rested to take care of their guests? Additionally, because pay is substandard - our hotels cannot attract the right talent to take care of the business. Poor GM's are working 7 days a week, cleaning rooms and working desk shifts and not effectively managing their hotels. Technology - again, horrible and not user friendly from a Sales Standpoint.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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