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Extended Stay America

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Horrible Company - Guest Service Representative/Night Laundry Extended Stay America Employee Review

1.0
Aug 16, 2021
Recommend
CEO approval
Business Outlook

Pros

Working alone at night is the only good thing about the position I had.

Cons

This is a horrible company to work for and the management is even worse, especially at the Titusville location. The manager is very demeaning, belittling and extremely fake. She’ll smile and complain about other employees to you, so expect the same to be done with and about you. If you quit because you’re tired of being treated unfairly, you will not receive your outstanding PTO. Apparently you don't deserve it anymore. Expected to complete everything when it’s clearly impossible, because you know, you’re just one person. Business changes and seasons change so you would the management would realize that the workload will change along with it. Management likes to compare employees to other employees as well.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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