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      Extended Stay America

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      A Great Start in Hospitality Industry - General Manager Extended Stay America Employee Review

      2.0
      Oct 28, 2014
      General manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      You learn several different skills including, HR, management, and sales. Some upper management is very supportive and wiling to assist other management staff in ensuring success. There is plenty room for growth.

      Cons

      No work-life balance. Not many employee "perks". Management does not get to enjoy vacation times. High turnover. Forced to wear too many hats. Operation managers are "jack of all trades, masters of none". Bonus structure seems to change in an effort to pay out less.

      Explore other reviews about Extended Stay America

      5.0
      Apr 21, 2026
      General manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      My location was very nice and the guests were wonderful.

      Cons

      Employee retention is difficult in this market/

      5.0
      Jun 14, 2026
      Front desk - gsr
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

      Cons

      I have no cons. My employment so far has been amazing!

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