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Extended Stay America

Is this your company?

Doing well on a leaders board doesn't mean the team is doing well at all. - General Manager Extended Stay America Employee Review

2.0
Oct 18, 2021
Recommend
CEO approval
Business Outlook

Pros

Pros: -Culture from Corporate office. I believe their goals of being fair and being leaders are genuine. -7 free night stay at any location yearly.

Cons

Cons: -Salaries not competitive to any hotel in the city, lowest paid in every position and with more duties than other hotels. (This was researched and confirmed.) -No upper management support. Ran a top hotel in the company and city, saw upper management perhaps once every two months if that. Usually for an audit, write up or corporate visit. Never received a call or visit that didn't initiate the feeling like something bad happened. (No recognition. Promises but nothing ever executed.) -No assistance in fighting for the little guys salary. MANY associates have cried wanting a pay raise and was told no, but then a new hire would make $2-3 more. -Management and team lead cleaned rooms daily.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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