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Extended Stay America

Is this your company?

Stay away - GSR Extended Stay America Employee Review

1.0
Feb 4, 2015
Recommend
CEO approval
Business Outlook

Pros

Best reason is 7 free nights at any extended stay hotel as well as meeting guests from all over.

Cons

By far the poorest run company I've ever worked for. The micromanagement is laughable. Huge disconnect from corporate to the hotels and employees themselves. Bad pay with no benefits despite working full time hours including 5,6,7,8, even 9 days straight. No care for employees and tho trouble restrictions making it far too difficult to find good help. Employees must be 21 which means you have to wait for adults looking for $9 an hour jobs with no benefits while working full time hours. No support from corporate, constantly running low or out of supplies, can't get tools and supplies needed to keep hotel looking decent. Have watched managers spend their own money to invest into the hotel as they have little interest in doing so. No room for advancement, people spend years with the company, lots of hotels don't even have an assistant manager position or anyway of moving up aside from going straight to management which will never happen. The CEO believes success lies in the hands of the employees, yet I've never seen a company treat employees so poorly, it's all about the dollar and it's the cheapest place you'll ever work for, all while the CEO brings in about $1.5m. Stay far far away, even if you're lucky enough to get into management, it only gets worse, they won't pay for an assistant manager so it's all on you, oh and you need to be a salesman/woman too because it's also ur job to find the company business.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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