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      Extended Stay America

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      Extended Stay America reviews

      Guest service representative - Guest Service Representative Extended Stay America Employee Review

      1.0
      Mar 5, 2015
      Guest service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You network with a lot of people, especially of you're a student wanting to go into th3 corporate world. You see familiar faces since people stay for the a lengthy period of timE.

      Cons

      Horibbe Pay. Lower, medium and upper management sucks! They don't care about their workers at all. It's a horrible job and they pay so little compared to other hotels! Don't work here mostly everyone quits within the first 3 months!

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      5.0
      Apr 21, 2026
      General manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      My location was very nice and the guests were wonderful.

      Cons

      Employee retention is difficult in this market/

      5.0
      Jun 14, 2026
      Front desk - gsr
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

      Cons

      I have no cons. My employment so far has been amazing!

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