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Extended Stay America

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Extended Stay America reviews

Completely toxic environment - Guest Service Representative Extended Stay America Employee Review

1.0
Apr 3, 2022
Guest service representative
Recommend
CEO approval
Business Outlook

Pros

None really, some free nights but the hotels are usually dirty

Cons

Completely toxic environment. Management doesn't know how to do their job and makes their own problems and work harder for everyone. Passive-aggressive & unprofessional treatment is the daily norm. You will be berated by management, you will be asked to work on your days off and treated poorly if you say no, you will illegally be harassed for using sick time. The pay is very low and not competitive for the job type and will not be raised. It is not worth the lack of pay and damage to your mental and physical health to work here.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
General manager
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Front desk - gsr
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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