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      Extended Stay America

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      Extended Stay America reviews

      Guest Services Agent - Guest Services Agent Extended Stay America Employee Review

      1.0
      May 19, 2015
      Guest services agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      This was a great weekend job. And after I lost my full time I job I was able to pick up extra shifts in the interim.

      Cons

      They have no idea what they are doing. They kept me with full time hours for a while. So I was given a 1% pay increase. In the SAME pay period I was auto-enrolled for 3% in the company 401K plan. Also, with 15 years of hospitality experience, I was first ignored for the available GM position in October 2014. Then in March 2015 I was overlooked for the Assistant GM position. They ended up giving it to someone with NO experience except the 6 months working at same hotel.

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      5.0
      Apr 21, 2026
      General manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      My location was very nice and the guests were wonderful.

      Cons

      Employee retention is difficult in this market/

      5.0
      Jun 14, 2026
      Front desk - gsr
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

      Cons

      I have no cons. My employment so far has been amazing!

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