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      Extended Stay America

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      Extended Stay America reviews

      Stressful job , goodbye to your personal life - Hotel Manager Extended Stay America Employee Review

      1.0
      Jun 8, 2015
      Hotel manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits as in healthcare & 401k, bonus is a joke

      Cons

      EVERYTHING else! Svps are overpaid & lazy operations hms/gems work 65-75 hours a week & the micromanagement has gotten ridiculous!! Spending many hours sending & completing reports that the lazy Dms, RDOs & SVPs already have access to. No time to train teams or insure processes are in place! Need a tracker for trackers! Can't order needed supplies & need to beg other hotels for the most basic of supplies. Very gender & race biased!! Promotion is a joke, only butt kissers move up, sure not women.

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      5.0
      Apr 21, 2026
      General manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      My location was very nice and the guests were wonderful.

      Cons

      Employee retention is difficult in this market/

      5.0
      Jun 14, 2026
      Front desk - gsr
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

      Cons

      I have no cons. My employment so far has been amazing!

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