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      Extended Stay America

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      Extended Stay America reviews

      Hotel Manager - General Manager Extended Stay America Employee Review

      1.0
      Jun 9, 2015
      General manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      You meet all different people and you never know what your in site for when you walk into the hotels.

      Cons

      They abuse you and use you until you can not take it anymore. You are on call 24/7 you never have a day off and everything is your fault. There is no support in place. Your not allowed to spend any money to buy the things that you need to run your hotel. Upper management will throw you under the bus to save themselves. You can not trust anyone.

      Explore other reviews about Extended Stay America

      5.0
      Apr 21, 2026
      General manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      My location was very nice and the guests were wonderful.

      Cons

      Employee retention is difficult in this market/

      5.0
      Jun 14, 2026
      Front desk - gsr
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

      Cons

      I have no cons. My employment so far has been amazing!

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