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Extended Stay America

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AVOID AT ALL COSTS - Guest Service Representative Extended Stay America Employee Review

1.0
Dec 23, 2022
Recommend
CEO approval
Business Outlook

Pros

Lots of downtime and not a lot of micro management... because they lack management

Cons

There is no deposit for staying at this hotel so we get the worst of the worst guests. Management is horrible, I've had better managers at Wendy's. They are either creeps or very inexperienced or are never around. Most of these hotels are roach and bed bug infested and you will see them. They like to oversell their rooms so good luck on the weekends when people are yelling at you because the room they reserved is not available.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

3.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Your on your own to make decisions which were supported by your supervisor at corporate.

Cons

Your on you own to solve all of the problems yourself. The company is very thrifty and you have to make due without a lot of needed items like towels and sheets.

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