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Extended Stay America

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Front Desk Manager - Front Desk Manager Extended Stay America Employee Review

1.0
Jul 14, 2015
Recommend
CEO approval
Business Outlook

Pros

Meeting people from all over the world was very interesting.

Cons

The management cares very little about its employees and even forces them to take unpaid "breaks" even though they are still working. At times, these associates are the only ones on property and it's impossible to NOT work. Associates were written up for policy violations, even though the first priority is to assist guests. Upper management is only concerned with the bottom line and uses a hostile work environment and threats to obtain results from employees. Very high turn over rate and dissatisfaction from property level associates.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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