employer cover photo
employer logo
employer logo

Extended Stay America

Is this your company?

Has its ups and downs... - Guest Service Representative Extended Stay America Employee Review

3.0
Jul 28, 2015
Recommend
CEO approval
Business Outlook

Pros

Decent pay, raise every year, now offer benefits to part time employees and 401K

Cons

Stressful at times. Was there since 2010, when it was "Homestead" and experienced constant changes. Front desk staff has a huge role and often carries the burden of the entire staff. Went through managers like hotcakes.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

See reviews by: Helpful|Rating|Date|All