employer cover photo
employer logo
employer logo

Extended Stay America

Is this your company?

A different kind of hotel... - Lead Guest Service Representative Extended Stay America Employee Review

2.0
Aug 12, 2015
Recommend
CEO approval
Business Outlook

Pros

Been with with job for just over 3 years, and I started out as part time, just over a year later, I was promoted to full time. The full time benefits are great, vacation pay, sick pay, and 4 personal days a year. The health insurance benefits is well worth, finally being able to go to the go the doctor and have my bills taken care of. The hotel staff is small, so you instantly feel like you're part of the family. The management we have now is beyond helpful, and they definitely know what they're doing. It's not a big hotel, so that takes some stress away. Since this is an extended stay type hotel, a lot of the guests here are long term and most of them are very friendly, and you can easily build a rapport with the guests. The hotel is open 365 days, 24 hours a day, 7 days a week, so getting hours is not an issue. It is also easy to move up in the company, and possibly even expand your career to other properties. This job is also a great place to work on customer service skills.

Cons

Hotel is 20 years old, but it is getting remodeled in 2016. No elevator, but it's only 3 stories, and you get an excellent work out.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

See reviews by: Helpful|Rating|Date|All