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      Extended Stay America

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      Extended Stay America reviews

      DANGEROUS PLACE TO WORK, LOW PAY, STAY AWAY - Front Desk Receptionist Extended Stay America Employee Review

      1.0
      Nov 30, 2023
      Front desk receptionist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing. You will be lucky to make it out alive.

      Cons

      I have witnessed robberies, one armed, been followed home by strung out guests, been screamed at by drunks, etc. This hotel chain caters to the absolute lowest of the low of society. Your managers will treat you like garbage. If you show any hospitality knowledge, your assistant manager will take it as a threat and treat you like less than a human. It's not a "front desk" job. They force you to do laundry, clean the public toilets, clean all the public areas in addition to checking in 15 people into sub par and disgusting rooms per day.

      Explore other reviews about Extended Stay America

      5.0
      Apr 21, 2026
      General manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      My location was very nice and the guests were wonderful.

      Cons

      Employee retention is difficult in this market/

      5.0
      Jun 14, 2026
      Front desk - gsr
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

      Cons

      I have no cons. My employment so far has been amazing!

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