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Extended Stay America

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Appreciation is never shown - Overnight GSR/Laundry Attendant Extended Stay America Employee Review

3.0
Feb 3, 2024
Recommend
CEO approval
Business Outlook

Pros

7 days free nights a year. (But not at the hotel you work at)

Cons

Management is rarely available. Management relies on team leader for almost everything. So when team leader starts doing shady things that would get most folks fired, they are overlooked because if team leader gets fired they will have to work themselves. No raises, not even when passing yearly hire date. In fact new hires are not getting paid higher wages upon starting than long term employees who have been hard working and faithful. Once enjoyed coming to work everyday, taking on extra shifts, now can't stand being there.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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