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Extended Stay America

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Extended Stay America Review and wage - Guest Service Representative Extended Stay America Employee Review

3.0
Mar 12, 2024
Recommend
CEO approval
Business Outlook

Pros

Good time off policy. Good management at my location. great interactions with guests.

Cons

the higher ups do not care about you. being made to do the jobs of 3 people and getting paid for one. no raises at all ever even if you have been there for 10 years unless you move up to management. shift leads are made to be on call if someone doesn't show up for work. they don't fire people that need to be fired. tell you you can't leave at the end of your shift unless the next person comes, even if they are hours late you can't leave or will be fired. being the only person on shift if you work afternoon or night. can't have an uninterrupted 30 minute break due to not being able to leave the property for your break and having to help anyone that comes up or calls during your break but you MUST clock out for lunch even if you don't have time to eat lunch. being required and asked to do things way outside of your job description due to "being a team player"

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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