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Extended Stay America

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Pretty Awful - Front Desk Associate Extended Stay America Employee Review

1.0
May 24, 2024
Recommend
CEO approval
Business Outlook

Pros

They gave me my uniform? 7 free night at any location even if you are part time.

Cons

Understaffed nonstop and I was constantly being asked to cover at other properties so I guess it wasn’t an isolated issue. Manager was fine but she couldn’t really do her job due to how understaffed we were. Maybe it’s just in the city I’m working in?

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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