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Extended Stay America

Is this your company?

Its likable. - Guest Service Representative Extended Stay America Employee Review

3.0
Dec 22, 2015
Recommend
CEO approval
Business Outlook

Pros

Down time, meeting people from all walks of life, flexible schedule, hotel stays for free.

Cons

Never enough coverage of other staff to many times I had to be housekeeper while working front desk, so I would have to run to a room and start cleaning then run back to the desk when someone called to check in or needed assistance. Managers never stayed later then 5 so there was always only one person working at night and if the morning person/s didn't make sure that they stocked or cleaned laundry or washed dishes it was left up to the night person.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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