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Extended Stay America

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Pros and Cons - General Manager Extended Stay America Employee Review

3.0
Aug 7, 2024
Recommend
CEO approval
Business Outlook

Pros

For the most part, these are corporate owned and operated hotels, which provides a wonderful benefits package for FT employees. There are a lot of corporate backed resources and training available. The Stay Appreciated program that provides points to associates for doing right is great - you can go shopping with your points for anything from restaurant gift cards to household appliances like washing machines and televisions. They do promote from within most of the time, so advancement is available if you can make it long enough.

Cons

Because we're corporate owned and operated, GMs get no vendor choice and no input in annual budgets/goals. They change the bonus structure whenever they feel like it, which usually results in less money coming to our pockets. Recently, they moved GM's and below to weekly pay, which none of my associates like because previously it had been bi-weekly and everyone ran their household budgets accordingly. The pay for line-level workers is extremely low and the turnover is crazy. We're held accountable for the turnover rate and the work still getting done regardless. It's a limited labor model, so as a GM expect to find yourself working long LONG hours, cleaning rooms, inspecting rooms, covering shifts, playing Maintenance, hauling trash, and doing all the physical labor when you have a gap in staffing - which again, is frequent due to the high turnover rate. There is little to no empathy from the higher ups for what we actually go through on a daily basis at the property level. They sit in corporate offices and create policies and procedures that they expect us to abide by when we're literally drowning in daily operational labor most of the time.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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