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Extended Stay America

Is this your company?

Its step into the hotel industry, but a step you will want to avoid if you can find it else where. It is a joke. - Guest Service Representative Extended Stay America Employee Review

2.0
Jan 6, 2016
Recommend
CEO approval
Business Outlook

Pros

If you're lucky, a little bit of learning experience - if only from the time you're left hanging by your so called management. You don't get your 7 free days until 3 months after you're hired so don't even worry about it - you shouldn't stay that long. 7 free days ain't squat compared to the discounts other flags will give you anyways.

Cons

Everything. No management on duty, the guests are awful, you have no control over prices and are always yelled at for something by someone. The SOP you have to follow is a joke, the lack of amenities and quality in the hotel is laughable and making guest pay what they do for it is border line stealing. I could never get a hold of my management in times of dire need - pipes burst and the hotel was flooding, he was out of town and wouldn't pick up his cell phone. Call the district manager and you'd get a voicemail. But since you're alone for 8 hours at a time, if you call out for your shift it's immediate write up. Doesn't matter if you're in the hospital ill. The guests can pay up to 1,500 a month and the quality they get is, again, a joke. A couple TV channels (oh, but Showtime is included) and a laundry room with a couple washers and dryers. If you go down the west coast the Extended Stays have a swimming pool, but here on the East coast that's it. The "grab and go breakfast" is coffee and granola bars with stale pre-packaged muffins and if you're manager orders it in time, disgusting stale apples and oranges. This company is cheap. If you work the front desk you're supposed to market up the "kitchen" aspect and the "long term is cheaper" to make the hotel seem nicer.... But seriously, this place is a fancy motel. End of story. Working house keeping was a nightmare and almost destroyed my body. You're expected to deep clean these rooms in less then 25 minutes, 30 minutes if the guest has stayed there for more then 8 days. That means if the guest has stayed there for 2 years, you have 30 minutes. You're given a chart of 20 rooms and calculated how much time you have to finish. Good luck! If you can't do it, you're not cut out. So you find ways to half butt the cleaning and, guess what guests - that's why you're room isn't perfectly clean. Because corporate doesn't want housekeepers there longer then 4 hours for 3 days a week. And yes, if you stay you don't get daily housekeeping. 8 days you get 1 day stay-over service. Working front desk, this was horrible explaining to guests. If you're part time, expect less then 20 hours a week. There were times I'd go into the front desk from 7 am to 10 am. 3 hours. I'd get 12 hour weeks when I needed 30 and they didn't care. They scheduled me 3 hour shifts to baby sit until they came in. If you need this job, don't stay for long. The company name will hold you down. Other hotels don't want to hire someone who has worked for Extended Stay. It's a dirty name. So don't expect to stay very long and move on to the Marriott. I've had interviews with other hotels who have flat out told me my experience at Extended Stay was little to nothing good. My time there has meant nothing, and my headache was for nothing. I'm lucky to have had a manager who has taken me under his wing and erased the damage that ESA has done to me. I've started fresh with a new brand flag and hope to never speak of ESA again. If you can avoid this company, do so. If you can't, do not stay longer then a couple months. 1 1/2 years almost destroyed my resume, and my soul.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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