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Extended Stay America

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Good Overall - General Manager Extended Stay America Employee Review

2.0
Jan 13, 2016
Recommend
CEO approval
Business Outlook

Pros

-You learn everything and deal with many different types of situations. Great if you want to gain knowledge of hospitality and the good and bad that comes with it. -Ability to build your resume and job skills. After working here, you will be ahead of the curve when dealing with STAR Reporting, budgeting, department management and recruiting. Extended Stay expects their GMs to wear many hats, and you will wear many hats. -Flexibility of hours if you are a General Manager -Ability to recruit and build your own staff.

Cons

-Many properties operate without strong in-house management support. Absence of an AGM or Team Lead is a reality at most properties. Be ready to be on call at all times. -Staffing needs to be less of a cookie cutter approach and more about how much revenue against the budget the hotel makes. Many hotels are understaffed with more occupancy and revenue and many hotels are overstaffed with lack of occupancy and revenue.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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