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Extended Stay America

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Extended Stay America - Guest Service Representative Extended Stay America Employee Review

3.0
Feb 2, 2016
Recommend
CEO approval
Business Outlook

Pros

I've worked with mostly the same people for over a year and we're like a family. I love building relationships with my long term guests and some that are still in the area come to visit every now and then.

Cons

Management constantly changes which doesn't tell me that this is a company I should build a career with. If they have van drivers and lose a contract they lay them off like its nothing. They wonder why they can't keep housekeepers or why they are short staffed on them when they don't pay them anything. I am a front desk and have done housekeeping and they should be paid at least $10 an hour. A hotel that charges almost 2 grand a month and $100 a night under a week stay can afford to pay the housekeepers more because doing the front desk requires no labor whatsoever, yet we are paid more.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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