It was a good experience although the account I landed isn't that challenging and the pay is not competitive. - Customer Service Representative FIS Employee Review

3.0
Sep 12, 2012
Recommend
CEO approval
Business Outlook

Pros

The culture is pretty good and people are pretty friendly.The manager on the account I had made the effort of mingling with the agents. The pantry is quite big where you can comfortably have your meal and they look into the their peoples wellness. they had gym and recreational areas.

Cons

the benefits they offer isn't as attractive as the other companies. for the dependent you have to pay for their health insurance and the salary they are offering is low. They aren't so systematic.

Explore other reviews about FIS

5.0
Jan 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great opportunities and challenging - engaging work.

Cons

None that come to mind.

1.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Most colleagues are well intentioned, but stretched beyond the max.

Cons

After filing for FMLA, my “leader” encouraged me not to involve HR in the future. The whole point of FMLA is job protection. Him making this suggestion, at best, seems highly unethical and potentially illegal. Some leaders are good with people. Others are more techno sound. The ones that can effectively do both are let go. It makes no sense and the company offers little transparency.

2
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