Terrible Tech Support - Manager FIS Employee Review

2.0
Feb 10, 2021
Recommend
CEO approval
Business Outlook

Pros

Global company that is financially stable

Cons

Very large and impersonal, disconnected, Terrible employee tech support, hours on hold to solve simple access issues. Tech support is from India and sometime extremely hard to understand what tech support person is saying. Networks drop offline. Online support drops connections. Support pages are not found or no longer exist. ONE FRUSTRATING COMPANY TO TRY TO ACTUALLY GET WORK DONE.

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FIS Response
5y
Thank you for your candid feedback. You identified yourself as a current colleague, so we encourage you to report any of your stated concerns through your manager, a member of the People Office, or FIS Ethics Hotline.

Explore other reviews about FIS

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

I was there for 17 years. I worked in several departments. Plenty of job opportunities.

Cons

Not sure this is a con but they did alot off restructuring during my career.

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Nine years of complex engineering challenges and professional growth. Strong camaraderie with talented colleagues across various engineering teams. Opportunities to work on high-impact projects and scalable infrastructure. Gained significant experience in complex system architecture and troubleshooting.

Cons

Abrupt end to a nine-year tenure without adequate transition or transparency. Heavy reliance on an aging, legacy tech stack that hinders innovation. Contradictory AI strategy: leadership mandates aggressive adoption while refusing to fund the necessary compute and tools for teams to actually implement it. Extreme short-term focus on EPS maximization at the direct expense of long-term stability and product health.

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