Pros
It was my first time on the operations side of things and I learned tons!!
Cons
Read my title! My direct boss would preach Platinum Service which should have been for both clients and colleagues. Apparently she did not understand this at the Fairmont where we used to work which is probably why she was fired. In hindsight, she only hired me so that she could go run a marathon at Disney during the most important time of the month at the firm! I was left to run Partner Luncheon 2 weeks into my time. During a managers meeting about a month later, my regional manager embarassed me in front of about 75 other people about how green I was with the experience. However she was one of the nastiest people I have ever worked for and I have the foot print marks on my back from how diabolical she was to get ahead. Our Executive Chef quit because of her. I was always the one working the 50 to 60 hour work weeks instead of her. Anytime I wanted to do training, I was told there was no money in the budget for it yet she was constantly going away for it. Most friggin' dishonest person I have ever met!!!